Common questions, clear answers.
Everything you need to know about how Forge Control works, what it costs, and how to get started. Can't find what you're looking for? Contact us.
Product
What is Forge Control?
Forge Control is a mobile-first business operating platform for governed retail and property management workflows. It is designed for operators that need discipline, accountability, and usable daily workflows without enterprise complexity.
Which products are live today?
Forge Control Retail and Forge Control Property are live today. Restaurant operations are first on the roadmap, followed by hospitality and additional vertical applications.
Is Forge Control easy for daily operations?
Yes. The Retail and Property apps are designed around the work teams repeat every day. Retail staff can sell, close shifts, receive stock, and review reports from one focused app. Property teams can manage tenants, rent, maintenance, payments, expenses, and manager review without moving through a heavy ERP-style interface.
Do merchants need to understand accounting to use Forge Control?
No. Forge Control has enterprise-grade accounting built into the workflow, but merchants use operational actions: sell, receive stock, transfer goods, close shifts, collect rent, record expenses, and approve exceptions. Audit-ready books, financial statements, accounting documents, and reports are generated from those workflows as a byproduct.
What enterprise-grade capabilities does Forge Control give SMEs?
Forge Control gives SMEs audit-ready books and statements, simple financial accounting, maker-checker approvals, role-based controls, branch and location management, reconciliation, audit trails, reports, inventory records, payment records, and workflow-generated financial documents through screens designed for each user role.
What are maker-checker approvals?
Maker-checker approvals mean one user can create a sensitive business action and another authorized user can review or approve it before it affects the business record. This gives SMEs enterprise-grade control over stock adjustments, exceptions, payments, and other sensitive workflows.
Does Forge Control force advanced setup details on daily users?
No. Forge Control uses role-appropriate workflows for accounting, audit, approval, branch, and reconciliation work. A merchant, cashier, data-entry user, accountant, or manager sees the actions relevant to their work instead of unrelated technical setup screens.
Does the POS work offline?
Yes. Forge Control is built with an offline-first architecture. Transactions are processed locally and synced to the cloud when connectivity is available. No sales are lost to network outages.
What platforms does Forge Control support?
Forge Control is mobile-first and runs through modern web browsers across phones, tablets, and desktops. The business workflows are designed to stay usable on mobile devices, not just desktop dashboards.
Can it handle multiple locations?
Yes. Site, branch, warehouse, and location scoping are core to the platform. Retail teams can manage stores, stock, warehouses, and shifts, while property teams can manage portfolios, units, tenants, rent, and maintenance across operating sites.
Does it support multiple currencies?
Yes. The accounting module supports multi-currency transactions and reporting, which is particularly important for businesses operating across different markets.
Can we record local mobile-money payments?
Yes. Forge Control supports configurable payment modes and tender methods. Retailers can set up local wallet tenders such as EVC Plus, Zaad, Sahay, and M-Pesa for checkout and reconciliation, with direct provider integrations scoped during implementation when required.
Do we need expensive proprietary hardware?
No. Forge Control runs through modern web browsers on phones, tablets, and desktops. You can start with simple devices and add barcode scanners, receipt printers, cash drawers, or payment gateways as your operation matures.
Getting Started
How long does implementation take?
Most single-location setups are operational within days. Multi-branch deployments depend on your complexity, but our team provides hands-on onboarding to ensure a smooth rollout.
Is there a free trial?
We offer guided demo sessions and pilot programs. Contact our sales team to arrange a demo with your own operational data — this gives you a much more meaningful evaluation than a self-service trial.
Do you provide training?
Yes. All plans include onboarding support. Enterprise plans include dedicated training sessions tailored to your team and operational workflows.
Do you work with retailers in the Horn of Africa?
Yes. Forge Control is positioned for Horn of Africa and East Africa operations, especially retailers dealing with intermittent connectivity, mobile money, multi-currency trading, and branch growth. Start with the Horn of Africa region page or contact us with your cities and branch count.
Why is Forge Control a strong fit for SMEs in Somalia and Djibouti?
SMEs in Somalia, Djibouti, and nearby Horn of Africa markets often need mobile-first daily workflows, offline resilience, configurable mobile-money tenders, branch clarity, and accounting records without hiring a large ERP team. Forge Control is built around that combination.
Pricing & Billing
How is pricing structured?
Pricing is based on your operational scale — including branch count, user volume, and feature requirements. Contact our sales team for a transparent, customized quote. There are no hidden fees.
Can I upgrade my plan?
Yes. Plans are designed for seamless upgrades. Your data, configurations, and history carry over when you move to a higher tier.
Are there long-term contracts?
We offer both monthly and annual billing. Annual plans come with preferred pricing. Enterprise agreements are customized based on your requirements.
Security & Data
How is my data secured?
Data is encrypted at rest and in transit. We use industry-standard security practices including role-based access controls, audit logging, and secure authentication.
Where is my data stored?
Data is hosted in secure cloud infrastructure. Enterprise plans include regional data residency options to meet local compliance requirements.
Can I export my data?
Yes. Your data belongs to you. We provide data export capabilities for all plans.
Still have questions?
Our team is happy to answer any questions about the product, pricing, or deployment.
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